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My guess is some people don't know what they are doing. It's important because if you don't do this, you'll get burnt espresso from your water being to hot.4. I've had my machine for about 5 years now and I'm still getting great espresso. Keep your steam wand clean. You won't get consistent espresso if you're using a $20 coffee grinder.The pump has a 25 year warranty (not that I've needed it). Here's a few pointers:1. After steaming milk, if you want to brew another batch, turn off the steam button and dispense some water until the temperature light turns off.
Run a few batches of vinegar/water every once in a while to get rid of any mineral build up.5. My Briel gets heavy use, but the only thing I've had to replace is the brew screen (and that was $5). Keep your machine clean. Don't leave the basket mounted after you brew.2. Clean it each time you use it.3. Spend the money on a conical grinder. Spend some time on the Internet if you don't know what you're doing.
I received my broken machine back still with the top plate broken and the front somehow magically reattached - even though all the chrome and plastic screw mounts were completely cracked.the best part, now they claim it was never really broken just wet. The cover was warped, the entire pump section had exploded with ice forcing the front plate completely off hanging on only by the wires.
Made excellent Latte's and was easy to operate. If I had written this review 6 months ago, I would have rated this machine 5 stars, I loved it.
However when my "repaired" machine came back 3 weeks later, it was covered in ice, as they hadn't drained it properly after testing. But then it started dripping out of the steam value, the day I discovered a plastic seal completely melted off the machine.
I got in touch with the service agency Electra-Craft Inc. 3 weeks of calls,emails and promises of replacement only to be changed a day later.
Nice little machine until it breaks and you need service.
You'll want to upgrade. Illy or Lavazza pods work well, and the crema is still good.
In the beginning, the machine works well, but then starts leaking. Oftentimes, it is because of the way you grind the coffee.
I agree with most of the reviews. It can be very very messy at times.But it works very very well when I use pods.
If ground too thin, it will leak. And if ground too coarse, nothing will happen.
Definitely a decent purchase.but don't expect to keep it for ever. Then you can use the Briel Cadiz for the office with pods (avoid the mess)., and keep a better one for home.
They all asked me where I got the machine and I told them "Amazon.com" about 6 years ago. I have owned this machine for 6 years and honestly, it has worked great for me. They could not believe that a six year old machine could still look good and perform as well.I have read all of the negative reviews and frankly, I am very surprised. I have cleaned the filters three times so far and it continues to brew great espresso with a thick crema on top. I only use pods, so I get a great cup of coffee every time.We recently had a birthday party and I set the machine up for all of my italian relatives and they all raved about the coffee. In general, making espresso is about 50% the machine, 25% the coffee & water AND (most importantly) 25% the person brewing the coffee. If you have no idea what coffee to buy, how to set your machine for a nice strong cup of espresso or how to froth milk, buy yourself a tassimo or give it up and just go to starbucks.
the product was not durable and had to be repaired 2 times in 18 months.1 time was not under warrenty.
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